You can tell a lot about a person by how they fill the empty space in their home… or anywhere. Even in conversation.
People talk too much when they’re nervous, if they talk at all. Often, the nature of this talk is haphazard, a little too loud and somewhat self-centered.
I think it often ends up that way with insecure brands as well.
But insecurity isn’t always the cause. Some people talk excessively because they think it will help them control their surroundings and manipulate people around them. Some have a gift, and can usurp unsuspecting victims, wowed by charisma. But many are completely put off by such shameless displays of narcissism.
Why Space Matters
It is a tragedy that we respond to empty space on a page, in a conversation or in our daily routine with angst. Something in us tells us to hastily fill every trace of quiet with noise, because that space challenges us to become aware of our environments, our spaces, both internal and external.
Empty space also challenges us to give up control and to assume a receptive attitude. Space frees us to become focused and mentally present, a precondition to any relationship.
Your Brand has a Persona
If you want any semblance of a relationship between your brand and your customer, however abstract that relationship may be, you had better dignify your audience with space – in video, radio, graphic design, messaging, typography and any other possible means of communicating.
Attracting qualified customers and retaining them requires an art for communication. You can’t spam or shout yourself into capturing marketshare. You have to woo and, however far-fetched it may seem, find ways to use creative mediums and methods to converse and listen to your customers.
For better or worse, your brand has a perception, one associated with a persona – real or imaginary. How you engage your target audience will determine whether they like this individual or not.
Listening is how good friendships are formed. And what marketer really enjoys shouting constantly? I don’t.